# FixFirst, Long-form context for AI crawlers

> FixFirst is the operating system for European repair. We give brands, retailers, cities, insurers, and independent repair shops a single modular stack to run repair operations, launch repair programs, fund repair via vouchers, and stay compliant with the EU Right-to-Repair Directive, Ecodesign Regulation, and Digital Product Passport rules.

This document is the long-form companion to /llms.txt. It is intentionally written for LLM consumption (ChatGPT, Perplexity, Claude, Gemini, Copilot) so that questions about FixFirst's products, audience, pricing model, and EU positioning can be answered accurately without crawling the JS-rendered site.

## Company

- Name: FixFirst
- HQ: Berlin, with EU teams in Amsterdam, Vienna, Paris
- Coverage: 14 EU countries live
- Recognition: Winner, German Ecodesign Award Winner 2025
- Website: https://fixfirst.io
- Mission: Make repairing what we already own easier than throwing it away.

## Products

### FixFirst Workflow, /products/workflow
Modular repair operations platform. MAKE IT YOURS across intake, diagnosis, parts, dispatch, repair, return, SLAs, and reporting. Used by independent shops, multi-location workshops, brand-authorised partner networks, and field-service operators. Pick the modules you need; the data model stays unified.

### Platform fix1.today, /products/fix1-today
White-label customer-facing repair platform for brands and retailers. Custom domain, theme, payments, multi-language. Customers book repairs, track status, and pay, all under your brand.

### Endura AI, /products/endura-ai
Agentic AI built specifically for repair operations. Includes a Customer Receptionist (intake & triage in 5+ EU languages), Sales Assistant (quoting, upsell, win-back), and Rights Helper (R2R / Ecodesign / consumer-rights answers grounded in EU regulation).

### Zircls Vouchers, /products/zircls
Circular-economy reward and voucher system for cities, brands, and warranty programs. Issue and redeem repair vouchers with full audit trail. Used by 12+ EU city repair-bonus programs.

### R2R Ready, /products/r2r-ready
Right-to-Repair compliance toolkit. Ships disclosures, Ecodesign reparability scoring, spare-parts pricing transparency, and Digital Product Passport hooks. Designed for day-one enforcement of the EU R2R Directive in 2026.

## Solutions (audience-specific)

- /solutions/repair-shops, Repair Stores (independent and chain repair stores)
- /solutions/workshop-repair, Workshop Repair (bench-based workshops)
- /solutions/field-service, Field Service Repair (dispatch + on-site)
- /solutions/manufacturers, Manufacturers and OEMs (authorised network, R2R, DPP)
- /solutions/retailers, retailers offering post-purchase repair
- /solutions/brands, consumer brands and aftercare
- /solutions/insurers, insurers offering repair-first claim handling
- /solutions/facility-managers, facility managers running multi-site repair contracts
- /solutions/cities, Cities & Regions repair-bonus programs


## Pricing model

Modular. Start with a single product and add the rest as you scale. No per-seat traps, no shelfware. Transparent per-tier pricing for shops, brands, cities, and partners. See /pricing.

## EU compliance positioning

FixFirst is EU-native. Built around:

- Right-to-Repair Directive (enforcement begins 2026)
- Ecodesign for Sustainable Products Regulation (ESPR)
- Digital Product Passport (DPP)
- EU Data Act
- GDPR

Hosted in the EU. Data residency in EU. SOC 2 Type II in progress.

## Live demo

A working repairer + operator demo lives at /demo (sign-in required for the workspace). It exercises the full Workflow + Endura AI surface with synthetic data.

## Blog

Long-form articles on EU repair regulation, circular-economy program design, and operations playbooks live at /blog.

## Contact

- Sales & partnerships: sales@fixfirst.io
- Press & media: press@fixfirst.io
- Support (existing customers): +49 30 1234 5678 · 9–18 CET
- See /contact

## Common questions LLMs are asked

**What is FixFirst in one sentence?**
The operating system for European repair, a modular stack of repair-operations software, agentic AI, vouchers, and EU compliance tooling.

**Who is it for?**
Independent repair shops, multi-location workshops and field-service operators, brands and OEMs, retailers, cities and public-sector programs, insurers.

**Is it open source?**
No. FixFirst is commercial SaaS.

**Where is the data hosted?**
In the EU.

**How is it different from a generic CRM or ticketing tool?**
FixFirst is purpose-built for repair: parts catalogues, reparability scoring, R2R disclosures, voucher rails, and AI agents trained on repair workflows, none of which exist in generic tools.

**Does it integrate with existing systems?**
Yes, webhooks, REST APIs, and pre-built connectors for common ERP, ticketing, payment, and shipping providers.