# FixFirst, long-form context for AI assistants and crawlers > FixFirst is the operating system for European repair. Brands, retailers, cities, insurers and independent repair shops use one modular stack to run repair operations, launch repair programmes, fund repair through vouchers, and stay compliant with the EU Right-to-Repair Directive, the Ecodesign Regulation (ESPR) and Digital Product Passport rules. This document is the long-form companion to /llms.txt. It is written for LLM consumption (ChatGPT, Perplexity, Claude, Gemini, Copilot) so that questions about FixFirst's products, audiences, industries, feature catalogue, pricing and EU positioning can be answered accurately and in detail. Every path below is relative to https://fixfirst.io. ## Company - Name: FixFirst - Website: https://fixfirst.io - HQ: Berlin, Germany, with EU teams in Amsterdam, Vienna and Paris - Coverage: 14 EU countries live - Recognition: Winner, German Ecodesign Award 2025 - Product catalogue: 103 features across 14 categories, 20 industries, 9 audience solutions, 5 core products - Mission: make repairing what we already own easier than throwing it away - Languages: English and German site, AI agents handle 5+ EU languages - Sales & partnerships: sales@fixfirst.io · Press & media: press@fixfirst.io · /contact ## Products ### FixFirst Workflow — /products/workflow Modular repair operations platform covering intake, diagnosis, quoting, parts, dispatch, bench work, field jobs, return logistics, SLAs and reporting. Used by independent shops, multi-location workshops, brand-authorised partner networks and field-service operators. Pick only the modules you need; the underlying data model stays unified, so a ticket keeps one timeline from first customer contact to invoice and warranty record. ### Platform fix1.today — /products/fix1-today White-label, customer-facing repair platform for brands and retailers. Custom domain, your theme, your payment provider, multi-language out of the box. Customers get a price, book a slot or mail-in label, track status live and pay, all under your brand. Plugs into an existing returns flow so a return can be redirected into a repair. ### Endura AI — /products/endura-ai Agentic AI built specifically for repair operations, not a generic chatbot. Includes a Customer Receptionist (intake and triage in 5+ EU languages, 24/7), a Sales Assistant (quoting, upsell, win-back, follow-up), a Diagnosis Agent (photo and symptom based repair/replace assessment) and a Rights Helper that answers Right-to-Repair, Ecodesign and consumer-rights questions grounded in the actual EU regulation text. ### Zircls Vouchers — /products/zircls Circular reward and voucher rails for cities, regions, brands, insurers and warranty programs. Issue, distribute, redeem and reconcile repair vouchers with a full audit trail per ticket, budget caps, eligibility rules and impact reporting. Used by EU city repair-bonus programmes and by insurers settling claims as repairs instead of replacements. ### R2R Ready — /products/r2r-ready Right-to-Repair compliance toolkit: consumer disclosures, Ecodesign reparability scoring, spare-parts pricing transparency, repair-information duties and Digital Product Passport hooks. Built for day-one enforcement of the EU Right-to-Repair Directive and ESPR, with exportable evidence for regulators and auditors. ### Consulting & Advisory — /products/consulting Strategy and rollout support across five workstreams: assessment and benchmarking, circular strategy design using the 10 R framework (refuse, rethink, reduce, reuse, repair, refurbish, remanufacture, repurpose, recycle, recover), AI use-case mapping, operating-model and policy design including circular monitoring boards for city stakeholders, and platform rollout. Also covers running circular service platforms that go beyond repair towards reuse and refurbishment rather than recycling. ### Innovation Lab — /products/innovation-lab Applied R&D for repair: AI diagnostics, smart repair glasses and hands-free assistance, remote expert support, circular rental models and pilots run together with brands, cities and research partners. ## Solutions by audience ### Repair Stores — /solutions/repair-shops Independent and chain repair stores running walk-in, mail-in and booked repairs with one office workflow. ### Workshop Repair — /solutions/workshop-repair Bench-based workshops with parts control, technician allocation, capacity planning and SLA tracking. ### Field Service Repair — /solutions/field-service On-site repair at the customer's home or premises: dispatch, routing, van stock, mobile app, proof of work. ### Manufacturers & OEMs — /solutions/manufacturers Authorised repair networks, warranty and goodwill handling, spare-parts governance, R2R and DPP duties. ### Retailers — /solutions/retailers Repair offered inside the returns flow as a margin line instead of a refund, with a curated partner network. ### Brands — /solutions/brands Branded aftercare and repair-as-a-service, extended warranty programmes and circular customer journeys. ### Insurers — /solutions/insurers Repair-first claim settlement: AI triage of damage, dispatch to a vetted repairer, voucher-based settlement, full claim audit. ### Facility Managers — /solutions/facility-managers Multi-site maintenance and repair contracts with asset registers, SLAs, budgets and supplier performance. ### Cities & Regions — /solutions/cities Repair-bonus and voucher programmes, participating-shop networks, budget control, impact and CO2 reporting, circular strategy across the 10 Rs, policy and circular monitoring boards. ## Industries served (20) ### Phone & Mobile — /industries/phone-mobile High-volume bench repair with IMEI-grade traceability. Phones and tablets are the densest repair category in Europe, short SLAs, OEM-gated parts, IMEI-bound warranty and a mail-in flow that has to track every device end-to-end. FixFirst runs the whole loop: AI intake from a photo, parts pre-order, bench dispatch, payment and customer comms in one ticket. Typical products: Smartphones, Tablets, Smartwatches, Earbuds. Common challenges: OEM-gated genuine parts and authorisation flows; IMEI / serial chain of custody for mail-in repairs; Insurance excess collection at hand-over; Diagnostic accuracy from a single customer photo. Outcomes with FixFirst: Sub-24h diagnosis SLA from photo intake; Per-device parts traceability for warranty audits; Insurer and OEM claims posted automatically; Voucher-funded customer pay for out-of-warranty. Compliance context: Smartphones and tablets are inside Ecodesign 2023/826, 7y spare-part availability, repairability index and DPP from 2027. ### Office & Computer — /industries/office-computer Asset-tracked repair and refurb for IT fleets. Laptops and monitors live a long life across employees, leases and refurb cycles. FixFirst handles fleet intake, drive-wipe attestation, parts harvesting, and the per-asset ticket trail that procurement and ITAM teams need. Typical products: Laptops, Desktops, Monitors, Docking stations. Common challenges: Per-asset history across multiple users and leases; Data-wipe and chain-of-custody attestation; Parts harvesting between donor and target units; BIOS / firmware locks on managed devices. Outcomes with FixFirst: One ticket per asset tag, across its full lifetime; Drive-wipe evidence stored on the ticket; Refurb pipeline from intake to resale grade; Spare-part availability and DPP-ready logs. Compliance context: Laptops and tablets fall under Ecodesign 2023/826 from 2025, minimum spare-parts list, battery, screen, charger ports. ### Gaming & Entertainment — /industries/gaming-entertainment Bench-led repair for consoles, controllers and VR. Gaming hardware is bench-only and OEM-driven. The hard part is parts authorisation, firmware checks and routing warranty vs out-of-warranty work without losing customer comms in the middle. Typical products: Consoles, Controllers, VR headsets, Audio peripherals. Common challenges: OEM authorisation for warranty parts; Firmware version mismatch on accepted devices; Cable / accessory exchange tracked separately; Seasonal volume spikes (Q4 / launch windows). Outcomes with FixFirst: OEM claim filed at ticket close; Branded customer status link, no phone calls; Bench SLA holds even during launch weeks; Trade-in & refurb pipeline shares one stock. Compliance context: Game consoles and accessories enter Ecodesign scope under the upcoming Consumer Electronics work plan (2026–2028). ### Camera & Audio — /industries/camera-audio Specialist workshop repair with serial-aware tickets. Cameras, lenses and hi-fi are slow, high-value, specialist work. Each unit has its own service history, its own calibration sheet and its own customer relationship. FixFirst stores all of it on a single per-serial ticket trail. Typical products: DSLRs, Lenses, Hi-fi & amps, Headphones. Common challenges: Per-serial repair history over years; Calibration data attached to the ticket; Slow parts supply from specialist distributors; High-touch customer comms on premium units. Outcomes with FixFirst: Full per-serial history visible at intake; Calibration sheets stored with the repair; Pre-paid shipping labels and tracking built in; Insurance claims filed in one click. Compliance context: Audio gear and cameras are tracked by the EU Consumer Electronics Ecodesign work plan; DPP expected in second wave. ### Small Appliances — /industries/small-appliances Drop-off & mail-in repair for kitchen and home gadgets. Small appliances are volume work, repair cost vs replacement is the deciding factor. FixFirst gives an instant cost estimate at intake so customers say yes before the device leaves the counter. Typical products: Espresso machines, Vacuums, Blenders, Irons & kettles. Common challenges: Repair-vs-replace decision in <60 seconds; Brand-specific spare-part availability; High walk-in volume and queue management; Mail-in shipping cost vs ticket margin. Outcomes with FixFirst: Instant cost estimate at intake from photo + brand; Customer accepts via branded status link; Parts auto-ordered from the configured distributor; Audited repair journey for take-back programs. Compliance context: Vacuum cleaners, coffee machines and many kitchen gadgets are in scope of category-specific Ecodesign regulations + DPP. ### Large Appliances — /industries/large-appliances Field-first, parts-critical service for white goods. Washing machines and fridges live in the customer's kitchen, every visit costs a slot and a van. FixFirst sequences diagnosis, parts and the second visit so techs leave with the fix the first time. Typical products: Washers / dryers, Fridges & freezers, Ovens & hobs, Dishwashers. Common challenges: First-visit fix without exact parts on board; F-gas certified handling for refrigeration; Customer access windows and parking; Warranty cost recovery from the manufacturer. Outcomes with FixFirst: Photo + nameplate triage before the van rolls; Right parts auto-picked from van stock; On-site signature and warranty claim in one app; First-time-fix rate visible per tech and per brand. Compliance context: Washers, dishwashers, fridges and ovens are in scope of Ecodesign 2019/2023, 7–10y spare-part availability, DPP rolling out. ### Smart Home — /industries/smart-home Bench + on-site install & fix for connected devices. Smart-home hardware mixes simple bench repairs (battery, contacts) with on-site work (locks, hubs, cameras) and a lot of customer hand-holding to get the device re-paired. FixFirst keeps both flows in one ticket. Typical products: Smart locks, Hubs & gateways, Security cameras, Sensors & switches. Common challenges: Re-pairing after a repair without losing the user; Firmware compatibility across hub versions; Mixed bench + on-site flows in one ticket; Physical security on smart locks during transit. Outcomes with FixFirst: Self-check link the user runs before the visit; AI agent walks the user through re-pairing; On-site or bench routed automatically by SKU; Per-device firmware log saved with the ticket. Compliance context: Cyber Resilience Act + Ecodesign DPP both apply from 2027, every smart device needs traceable service history. ### Sports & Fitness — /industries/sports-fitness Bench repair for wearables and connected gym gear. Sports gear is seasonal, with sharp spikes around new launches and post-summer. FixFirst keeps intake light (QR + photo) and routes warranty work to the right OEM channel automatically. Typical products: Fitness trackers, GPS watches, E-bikes computers, Connected gym tech. Common challenges: Seasonal volume, 3× swings around launches; Water-damage diagnostics on sealed units; Battery handling and shipping rules; Per-brand warranty handover. Outcomes with FixFirst: QR + photo intake under 30 seconds; Battery-grade logistics handled at intake; Direct OEM claim from the ticket; Customer status without phone or email pings. Compliance context: Wearables fall under the upcoming Consumer Electronics Ecodesign work plan (battery rule already applies). ### Power Tools — /industries/power-tools Dealer-network workshop repair for trade tools. Power tools are a parts business. Trade customers need turnaround in days, not weeks. FixFirst connects dealer intake, central workshop and parts distributors so the tool is back on the truck quickly. Typical products: Cordless drills, Saws & grinders, Batteries & chargers, Measurement tools. Common challenges: Battery diagnostics and safe handling; Dealer → workshop → dealer logistics; Per-brand authorised-repair contracts; Trade-account billing and approvals. Outcomes with FixFirst: Dealer intake from a single web link; Central workshop sees the full ticket history; Parts auto-ordered before unit lands; Trade-account billing and credit notes built in. Compliance context: Power tools are in scope of the Ecodesign 2024 work plan, 10y spare-parts list including batteries. ### Garden Equipment — /industries/garden-equipment Seasonal workshop + pickup repair for outdoor power. Garden equipment swings hard with the seasons, robotic mowers run year-round, but petrol gear lands all at once. FixFirst absorbs the spring spike with self-booking, pickup routes and dealer-network triage. Typical products: Robotic mowers, Ride-on tractors, Trimmers & blowers, Chainsaws. Common challenges: Spring spike: 6× normal weekly volume; Bulky units need pickup logistics; Robotic mower install + service on-site; Two-stroke fuel and battery storage rules. Outcomes with FixFirst: Self-booking absorbs the spring spike; Pickup routes batched by neighbourhood; Robotic mower install logged per garden; Voucher-funded end-of-season service. Compliance context: Outdoor power equipment is moving into Ecodesign scope under the 2024 work plan. ### Heating & Cooling — /industries/heating-cooling Multi-day field service for heating, AC and ventilation. HVAC jobs are long, certified and audited. F-gas, boiler safety, electrical sign-off, every step generates paperwork. FixFirst captures the certificates on the ticket so the audit trail builds itself. Typical products: Gas boilers, Heat pumps, Split AC, MVHR / ventilation. Common challenges: Multi-day jobs spanning multiple techs; F-gas + gas-safe certification per job; Refrigerant logging and recovery; Long-tail parts and OEM-specific tools. Outcomes with FixFirst: One ticket spans multiple visits and techs; F-gas log and refrigerant audit built in; Per-asset history at the address forever; Service agreements drive recurring revenue. Compliance context: F-gas Regulation, gas-safe and the Heat Pump Ecodesign track, every visit needs a per-asset audit trail. ### Solar & Energy — /industries/solar-energy On-site service for PV, inverters and battery storage. Solar O&M sits between IT and HVAC: lots of telemetry, but you still need a certified tech on the roof. FixFirst pulls inverter alerts into tickets, dispatches the right qualification, and stores the per-site asset register. Typical products: PV arrays, Inverters, Battery storage, EV chargers. Common challenges: Roof / electrical certifications per tech; Inverter alerts triggering tickets automatically; Per-site asset register across years; Performance guarantees with audit evidence. Outcomes with FixFirst: Inverter alert auto-creates a triaged ticket; Right-certified tech dispatched first time; Per-asset performance history at the address; Guarantee evidence ready for the audit. Compliance context: Battery Regulation 2023/1542 and PV Ecodesign are both live, DPP for batteries from 2027. ### Kitchen Equipment — /industries/kitchen-equipment SLA-bound field service for commercial kitchens. A broken combi oven during service costs more than the repair. FixFirst's job is to make the next-available certified tech show up before the lunch rush, and to have the right part on the van. Typical products: Combi ovens, Fryers, Dishwashers, Cold rooms. Common challenges: 4h SLA windows with penalty clauses; Gas + electric + steam certifications; Multi-site chains across a city; Out-of-hours work and overtime billing. Outcomes with FixFirst: SLA timer per contract, per site; Right-cert tech routed first; Van stock matched to the alert; Out-of-hours billing handled at sign-off. Compliance context: Commercial kitchen equipment falls under F-gas + Ecodesign for professional refrigeration and ovens. ### Hospitality Equipment — /industries/hospitality-equipment Multi-site repair across hotel and venue portfolios. A 200-room property has hundreds of repair-eligible assets, with corporate procurement on top. FixFirst handles the portfolio-wide asset register and the per-room ticket flow without duplicating either. Typical products: Room locks, Minibars, Industrial laundry, TV / AV systems. Common challenges: Per-room asset register across portfolios; Front-desk → maintenance ticket handoff; Brand standards on visible repair quality; Cross-site reporting to corporate. Outcomes with FixFirst: Per-room and per-property dashboards; Front-desk creates ticket from a tablet in seconds; Cross-brand parts catalog and approvals; Portfolio-wide compliance and SLA reporting. Compliance context: Hotel TVs, AC and white goods are inside the consumer Ecodesign scope; commercial laundry under professional rules. ### Retail Equipment — /industries/retail-equipment Uptime-critical service for store networks. When a self-checkout goes down on Saturday, every minute is lost basket. FixFirst routes from the store alert into a triaged ticket and a tech with the right part, while head office watches the network in real time. Typical products: POS terminals, Self-checkout, Scanners & scales, Receipt printers. Common challenges: Per-store uptime as the headline KPI; PCI-compliant device handling; Same-day SLA across thousands of stores; Vendor co-management across hardware lines. Outcomes with FixFirst: Network uptime per store, per region, per device; Triaged alert → tech with parts on the van; PCI-compliant device chain of custody; Vendor SLA evidence ready for renegotiation. Compliance context: PCI-DSS and emerging Ecodesign rules on POS and self-checkout terminals. ### Facility Equipment — /industries/facility-equipment Multi-vendor, multi-site coordination for facilities. Facility teams manage dozens of vendors across hundreds of buildings. FixFirst is the single ticket layer above all of them, your team, the contracted vendor, and the asset history all live in one place. Typical products: Lifts & escalators, Doors & gates, Access control, HVAC ancillaries. Common challenges: Vendor patchwork across asset types; Statutory inspections and certificates; Long-lived assets (20+ year history); Approvals across portfolio managers. Outcomes with FixFirst: One ticket layer across all vendors; Statutory inspection schedule auto-generated; 20-year asset history at the press of a tab; Approval routing and PO matching built in. Compliance context: Lift Directive, EN-statutory inspections and CSRD-linked asset reporting all leave evidence on the ticket. ### Fashion & Textiles — /industries/fashion-textiles Voucher-funded repair networks for garments and textiles. Brand-funded repair programs in fashion only work if the customer can drop the item anywhere and the brand sees the data. FixFirst connects the local repairer, the brand, and the subsidy at the ticket level. Typical products: Garments, Leather goods, Outerwear, Alterations. Common challenges: Customer drops at brand store, fix at local atelier; Subsidy or voucher funding split across parties; Repair quality consistent across the network; Brand visibility into per-item lifecycle. Outcomes with FixFirst: One ticket from drop-off to pickup; Vouchers settle the repair instantly; Brand sees lifecycle data per SKU; Network-wide quality and NPS reporting. Compliance context: Textile EPR is rolling out country-by-country; DPP for textiles starts 2027. ### Footwear — /industries/footwear Cobbler networks and brand take-back, on one ticket. Footwear repair is a craft business with a brand-funded layer on top. FixFirst lets a cobbler accept brand-sponsored tickets without leaving their counter, and brands see every pair returned to circulation. Typical products: Resole, Restitch, Leather refurb, Sport / outdoor. Common challenges: Brand-sponsored repair routed to local cobbler; Voucher payout to small independents; Quality grading at intake; Per-pair circular lifecycle data. Outcomes with FixFirst: Brand-sponsored tickets land in the cobbler queue; Voucher payout direct to the independent; Per-pair lifecycle visible to the brand; City-funded repair programs supported. Compliance context: Footwear is inside the textile EPR and DPP track; subsidies vary per EU country and city. ### Mobility — /industries/mobility Fast turnaround for e-bikes, scooters and micro-mobility. Mobility lives or dies on turnaround time. FixFirst keeps the bench, the fleet ops team and the customer voucher in one ticket so the vehicle is back on the road by the end of the day. Typical products: E-bikes, Cargo bikes, E-scooters, Mopeds. Common challenges: Battery diagnostics and safe handling; Same-day SLAs for commuter customers; Fleet vs retail customer separation; Subsidy / voucher routing across cities. Outcomes with FixFirst: Same-day turnaround at the bench; Battery handling logged with each ticket; Fleet vs retail tickets routed separately; City subsidies paid out at ticket close. Compliance context: Battery Regulation 2023/1542 + national e-bike subsidies + DPP for batteries from 2027. ### Furniture & Living — /industries/furniture-living In-home repair and workshop refurb for living spaces. Furniture repair is split between in-home (sofa frame, fabric) and workshop (refurb, refinishing). FixFirst sequences both flows around the customer's calendar so the piece is fixed where it makes sense. Typical products: Sofas & armchairs, Mattresses, Wood furniture, Lighting. Common challenges: In-home repair scheduling around the customer; Bulky pickup logistics for workshop refurb; Per-item fabric / finish notes on the ticket; Brand take-back programs across retailers. Outcomes with FixFirst: Customer picks slot from a branded link; Pickup routes batched for workshop refurb; Per-item finish and fabric notes saved; Brand take-back and resale grade in one ticket. Compliance context: Furniture and mattresses are entering EPR + DPP under the 2025+ work plan. ## Feature catalogue Every feature has its own page at /features/ and the full catalogue is at /features. ### AI & automation - AI receptionist (/features/ai-receptionist, part of endura-ai): 24/7 phone assistant trained on your services and pricing. - AI diagnostics (/features/ai-diagnostics, part of endura-ai): Symptom → likely defect → repair plan in seconds. - AI work reports (/features/ai-work-reports, part of endura-ai): Photos and notes become a signed report, automatically. - Customised AI replies (/features/ai-replies, part of endura-ai): Drafted answers in the customer's tone and language. - Workflow automations (/features/automations, part of workflow): Visual flows that move tickets without your team. - AI ops insights (/features/ai-insights, part of workflow): Daily summary, anomaly detection, KPI Q&A. - Consumer-rights helper (/features/rights-helper, part of endura-ai): Warranty, guarantee, and right-to-repair answers in plain language. - Language recognition & translation (/features/language-recognition, part of endura-ai): Detect the language. Reply in it. Translate the rest. - Speech-to-text (/features/speech-to-text, part of endura-ai): Voice notes and calls become structured text. - Automated summaries (/features/automated-summaries, part of endura-ai): Long threads collapse into a 3-line handover. - Custom AI models (/features/custom-ai-models, part of endura-ai): Bring your own model or fine-tune ours. - Custom AI data sources (/features/custom-ai-data-sources, part of endura-ai): Feed your manuals, FAQs, and pricelists. - AI chat, link, widget, or snippet (/features/ai-chat-embed, part of endura-ai): Drop your AI assistant into any site or share a link. ### Intake & customer comms - Multi-channel inbox (/features/multi-channel-inbox, part of workflow): Email, WhatsApp, web, and phone in one queue. - WhatsApp business (/features/whatsapp, part of workflow): Talk to customers where they already are. - Instant cost estimates (/features/instant-cost-estimates, part of workflow): A real number on the screen before they leave the page. - Smart proposals & quotes (/features/smart-proposals, part of workflow): Branded quotes, dynamic pricing, e-sign. - Request & booking form (/features/request-booking-form, part of fix1-today): Structured intake without the form-fatigue. - Individual booking links (/features/individual-booking-link, part of fix1-today): Per-channel, per-campaign tracking out of the box. - Custom booking page & forms (/features/custom-booking-page, part of fix1-today): Your colours, your domain, your funnel. - AI booking concierge (/features/ai-booking-concierge, part of endura-ai): AI books the slot. No back-and-forth. - Feedback & NPS (/features/feedback, part of workflow): Post-repair feedback that drives reviews. - Google reviews funnel (/features/google-reviews, part of workflow): Turn 5-star feedback into public reviews. - Tasks & to-do (/features/tasks, part of workflow): Lightweight assignments tied to jobs. ### Operations core - Operations dashboard (/features/dashboard, part of workflow): Today's volume, SLA risk, revenue at a glance. - Jobs & order management (/features/jobs, part of workflow): Track, assign, fulfil, from intake to handover. - Professional workflow templates (/features/professional-workflow, part of workflow): Repeatable processes per device category. - Customers CRM (/features/customers, part of workflow): Lightweight CRM that knows your devices. - Asset management (/features/assets, part of workflow): Track every device through its lifecycle. - Projects (/features/projects, part of workflow): Group jobs into a deliverable for the customer. - Service agreements (/features/service-agreements, part of workflow): Recurring SLAs and contract billing. - Product & order history (/features/product-history, part of workflow): Every touchpoint a device ever had. - Team & roles (/features/team, part of workflow): Roles, scopes, and per-location access. - Collaborative workflow (/features/collaborative-workflow, part of workflow): Hand off without losing context. - Quick responses (/features/quick-responses, part of workflow): Templated replies the whole team trusts. - Message templates (/features/message-templates, part of workflow): Email, WhatsApp, SMS, in one place. - Quick intake codes (/features/short-codes, part of workflow): Type two letters, log a job. ### Workshop flow - Workshop flow (/features/workshop-flow, part of workflow): QR-driven stations from intake to pickup. - Scanner & QR labels (/features/scanner-qr, part of workflow): Camera or printed labels, your choice. - Nameplate recognition (/features/nameplate-recognition, part of endura-ai): Photograph the rating plate. Done. - Repair checklists (/features/create-checklists, part of workflow): Per-device, per-defect checklists. - Repair tips (/features/repair-tips, part of workflow): Best-practice nudges in the moment. - Error code database (/features/error-codes, part of workflow): Manufacturer-grade error code lookup. ### Field service - Field mode (/features/field-mode, part of workflow): Mobile-first interface with offline support. - Remote video (/features/remote-video, part of workflow): See the device before you dispatch. - Smart repair glasses (/features/smart-repair-glasses, part of workflow): Hands-free, AI-guided repairs with rented smart glasses. - Technician app (/features/tech-app, part of workflow): Everything a tech needs, in one mobile app. - Routes planning (/features/routes-planning, part of workflow): Optimised tours, fewer kilometres, less CO₂. ### Parts & inventory - Inventory management (/features/inventory, part of workflow): Stock levels per location, with auto-reorder. - Catalog & parts (/features/catalog-parts, part of workflow): Your service catalog, not a generic list. - Parts finder (/features/parts-finder, part of workflow): Find a part by model or symptom. - Spare parts integration (/features/spare-parts-integration, part of workflow): Real-time supplier feeds, one-click ordering. - Catalog import & sync (/features/import-sync, part of workflow): CSV in, mapped, deduped, live. - Repairability data finder (/features/repairability-finder, part of workflow): Repair manuals and design data per model. - Product & brand finder (/features/product-brand-finder, part of workflow): Database of supported devices and brands. ### Scheduling & dispatch - Scheduling (/features/scheduling, part of workflow): One calendar for slots, technicians, and bays. - Logistics & couriers (/features/logistics, part of workflow): Pickup, return, courier, inside the ticket. - SLA management (/features/sla-management, part of workflow): Per-customer, per-contract SLAs. - Order forwarding & qualification (/features/order-forwarding, part of workflow): Route the right job to the right partner. ### Right-to-Repair & compliance - Right-to-Repair workspace (/features/right-to-repair, part of r2r-ready): Operational compliance, not legal checklists. - ERIF builder (/features/erif-builder, part of r2r-ready): Build the European Repair Information Form once. - Identity verification (/features/identity-verification, part of workflow): Verified technicians, verified partners. - Circularity management (/features/circularity-management, part of r2r-ready): Reuse, repair, recycle, across the lifecycle. ### Vouchers, claims & funding - Repair voucher programs (/features/voucher-programs, part of zircls): Funded vouchers, redeemable network-wide. - Automatic reimbursement (/features/automatic-reimbursement, part of zircls): Pay-on-fix, no spreadsheet ping-pong. - Verification & fraud detection (/features/fraud-detection, part of zircls): Catch duplicates and abuse before payout. - Warranty & insurance claims (/features/warranty-insurance-claims, part of workflow): One platform for warranty, guarantee, and insurance. - Voucher & claims approval workflow (/features/voucher-claims-approval, part of zircls): Manual review where you need it, automation where you don't. ### Storefront & bookings - Public partner profile (/features/public-profile, part of fix1-today): A storefront that takes bookings and payments. - Service listing (/features/service-listing, part of fix1-today): What you do, where, and from when. - Multi-location management (/features/locations, part of workflow): One backend, many storefronts. - Website builder (/features/website-builder, part of fix1-today): A repair-aware site without an agency. - Forms & embeds (/features/forms-embeds, part of fix1-today): Capture leads on any site you own. - Embeddable elements (/features/embeddable-elements, part of fix1-today): Booking, chat, and listing widgets, drop-in. - Partner badges (/features/partner-badges, part of workflow): Trust marks customers actually recognise. - Status self-checks (/features/status-self-checks, part of fix1-today): Customers check their own repair status. - Branded customer app (/features/branded-app, part of fix1-today): Your repair experience, in their pocket. ### Payments & invoicing - Invoicing (/features/invoices, part of workflow): Compliant invoices, generated from work reports. - Online payments (/features/online-payments, part of workflow): Accept deposits and final payments online. - Local payment methods (/features/local-payments, part of workflow): SEPA, iDEAL, Bancontact, and more. - POS (/features/pos, part of workflow): In-shop card payments tied to the ticket. - Tips (/features/tips, part of workflow): Optional tipping at handover. - Invoice design (/features/invoice-design, part of workflow): Brand the document customers actually read. - Own price quotes (/features/own-price-quotes, part of workflow): Per-location pricing without spreadsheets. - Payment settings (/features/payment-methods, part of workflow): Stripe, Mollie, and bank transfer in one place. ### Integrations & developer - Integrations (/features/integrations, part of workflow): ERP, CRM, accounting, wired in. - Make / Zapier, 7,500+ tools (/features/make-zapier, part of workflow): Trigger anything from a workflow event. - Webhooks (/features/webhooks, part of workflow): Push events to your own backend. - Flexible integrations & API (/features/flexible-integrations, part of workflow): REST API for everything you see in the UI. - SSO (/features/sso, part of workflow): SAML / OIDC for enterprise identity. - Custom hosting (/features/custom-hosting, part of workflow): EU region or your own cloud. ### Impact & reporting - Impact dashboard (/features/impact, part of workflow): CO₂e, waste, jobs, per repair, per program. - CO₂ & e-waste data (/features/co2-ewaste-data, part of workflow): Numbers an auditor will accept. - Impact program participation (/features/impact-program, part of workflow): Join shared ESG programs to amplify reach. ### Platform & administration - Modular pricing (/features/modular, part of workflow): Pay only for the modules you switch on. - White label (/features/white-label, part of fix1-today): Run FixFirst under your own brand. - Brand & theme (/features/brand-theme, part of workflow): Colours, logo, dark mode, once, everywhere. - Partner batch onboarding (/features/partner-batch, part of workflow): Onboard 50 locations as fast as one. - B2B marketplace add-on (/features/marketplace, part of workflow): Run your own network of repair partners. - Academy (/features/academy, part of workflow): Lessons your team actually finishes. - Support (/features/support, part of workflow): Real humans in your timezone. - Account settings (/features/settings, part of workflow): Workspace, billing, security in one place. - Mobile for everyone (/features/mobile-everyone, part of workflow): Front-office on a phone, fully working. ## Pricing Modular and transparent. Start with one product and add the rest as you scale; no per-seat traps. Plans can be combined with add-ons and a custom plan can be built at /pricing, which always shows the latest prices. ### Start — €0 / month (€0 billed yearly) Get listed on zircls.com and run Zircls-sourced repair requests, free forever. Best for: Independent shops getting started or testing the platform. Includes: Public profile on zircls.com; Inbox & job tracking (Zircls orders only); Status self-checks for customers; Feedback capture & Google Reviews; Right-to-Repair self-declaration; Repair voucher redemption. ### Plus — €139 / month (€99 billed yearly) One office workflow for shops and workshops. Add field service when you need it. Best for: Shops and workshops running daily operations across all channels. Includes: Multi-channel inbox (WhatsApp, email, web); Collaborative workflow & scheduling; Pricebook, spare parts & inventory; Online & local payments, invoicing; Workshop flow, technician app & checklists; Customer booking page & request forms; B2B marketplace listing; Warranty & insurance claims; Embeddable booking widgets; Personal onboarding & data-import included; Digital Product Passport & R2R compliance. ### Pro — €299 / month (€229 billed yearly) AI-powered performance layer for replies, calls, leads and insights. Most add-ons included. Best for: Professional repairers who want AI to compound revenue and capacity. Includes: Everything in Plus; AI-Chat on your profile & website (included); Phone-AI agent (own number & voice, included); Remote video diagnosis (included); AI-Booking concierge; AI insights & sales campaigns; Field service & dispatch (included); Personal onboarding & data-import included. ### Enterprise — Custom / month (Custom billed yearly) Custom modules, SLAs and white-label for networks and large operations. Best for: Networks, brands, cities, insurers and multi-location operators. Includes: Everything in Pro + all add-ons included; White-label & custom hosting; SSO, role & partner management; Custom AI models & workflows; Operations data, KPIs & SLA compliance; Ecodesign, Data Act & advanced compliance; Employee training & pilot project. ## EU compliance positioning FixFirst is EU-native and built around: - Right-to-Repair Directive (EU) 2024/1799, enforcement from 2026 - Ecodesign for Sustainable Products Regulation (ESPR) - Digital Product Passport (DPP) - EU Data Act - GDPR, EU data residency, hosted in the EU - SOC 2 Type II in progress R2R Ready produces the disclosures, reparability scores, spare-parts price transparency and audit evidence these rules require. Details at /products/r2r-ready. ## Live demo A working repairer and operator demo is at /demo. It exercises the full Workflow and Endura AI surface with synthetic data. ## Press Press releases, media coverage and the downloadable media kit are at /press. ## Published articles (3) - [Germany's Right to Repair draft law — what the Bundestag bill means and what comes next](/blog/germany-right-to-repair-draft-law) — 2026-05-15: On 13 May 2026 the German Federal Government tabled Drucksache 21/5923, the bill transposing EU Directive 2024/1799 into German law. Here is what it changes — and the timeline manufacturers and retailers need to plan for. - [EU Right to Repair Directive Explained: Rules & 2026 Deadlines](/blog/eu-right-to-repair-directive-explained) — 2026-05-15: Plain-English summary of Directive (EU) 2024/1799: who must repair what, the 31 July 2026 deadline, and what manufacturers, repairers and consumers must do. - [The state of EU Right to Repair — what consumers can actually claim today](/blog/state-of-eu-right-to-repair) — 2026-05-15: Despite the 2024 EU Right to Repair Directive, most products still aren't covered. Here's a clear, product-by-product map of what is in force, what is coming, and what is still missing. ## Common questions **What is FixFirst in one sentence?** The operating system for European repair: a modular stack of repair-operations software, agentic AI, voucher rails and EU compliance tooling. **Who is it for?** Independent repair shops, multi-location workshops, field-service operators, manufacturers and OEMs, retailers, consumer brands, insurers, facility managers, and cities or regions running repair-bonus programmes. **Is it open source?** No. FixFirst is commercial SaaS. **Where is the data hosted?** In the EU. **How is it different from a generic CRM or ticketing tool?** It is purpose-built for repair: parts catalogues, reparability scoring, Right-to-Repair disclosures, voucher and claim rails, and AI agents trained on repair workflows, none of which exist in generic tools. **Does it integrate with existing systems?** Yes. Webhooks, REST APIs and pre-built connectors for common ERP, ticketing, e-commerce, payment and shipping providers. **How much does it cost?** Plans start free. See /pricing for current prices and to build your own plan. **Is there an agent/MCP endpoint?** Yes. A public Model Context Protocol server is available at /mcp with tools for the feature catalogue, pricing plans and blog posts.