Applies to: FixFirst.io, Right2Repair-Compliance.com, and related B2B software, websites, dashboards, APIs, compliance tools, workflows, reports, integrations and services made available by FixFirst under these Terms.
These Terms do not replace consumer-facing terms for fix1.today, Zircls, public repair voucher schemes, consumer repair bookings, or other B2C marketplace services unless those services expressly state that these Terms apply.
1. Provider
The Services are provided by:
FixFirst
Rheinsberger Straße 76/77
c/o Factory Berlin
10115 Berlin
Germany
Commercial register: HRB 209 448 B
Register court: Charlottenburg district court
Represented by: Sebastian Daus
Email: hello@fixfirst.io
In these Terms, “FixFirst”, “we”, “us” or “our” means the provider above.
2. Scope of these Terms
These Terms govern access to and use of FixFirst's B2B services, including:
FixFirst workflow software, repair management tools, AI-assisted repair operations, dashboards, booking and workflow modules, partner and network management tools, APIs and integrations, reporting and analytics, repairability and product data tools, compliance-related modules, Right-to-Repair readiness tools, and related websites and services.
The Right2Repair Compliance service may include right-to-repair readiness checks, operational gap analysis, documentation support, compliance workflow support, reporting tools, improvement recommendations and related B2B advisory or software-supported features.
Additional commercial documents may apply, including order forms, statements of work, enterprise agreements, data processing agreements, security addenda, service-level agreements, voucher program terms or partner agreements. If a signed agreement conflicts with these Terms, the signed agreement prevails for that specific customer relationship.
3. B2B use and authority
The Services are primarily intended for business and organizational users, including repairers, brands, manufacturers, retailers, insurers, cities, municipalities, NGOs, service networks, circular economy programs and other professional users.
If you use the Services on behalf of an organization, you confirm that you have authority to bind that organization to these Terms. The organization is responsible for all activity carried out through its account, users, integrations and connected systems.
4. Related platforms
FixFirst may also operate or support related platforms, including fix1.today and Zircls. These platforms may include consumer-facing repair bookings, voucher programs, rewards, AI diagnostics, repair matching, circular services or marketplace-style features.
Unless expressly stated otherwise, those consumer-facing services are governed by separate consumer/platform terms, privacy notices or program-specific terms. These B2B Terms apply only to the FixFirst and Right2Repair Compliance services described here.
5. Services
FixFirst provides software and digital tools that may help customers:
manage repair requests, customers, orders, claims, vouchers, workflows, field service, workshop operations, documentation, partner networks, communications, AI-supported diagnosis, reporting, sustainability and impact information, product and repairability data, spare parts information, compliance-related workflows and operational right-to-repair readiness.
The Services may change over time. FixFirst may add, modify, suspend or discontinue features where reasonably necessary for product development, security, legal compliance, commercial reasons or technical operations.
6. Platform role
Unless expressly agreed otherwise, FixFirst acts as a software, workflow, coordination and technology provider.
FixFirst does not itself provide physical repair services, manufacture products, sell repaired goods, act as insurer, provide statutory warranty, operate as a logistics carrier, or guarantee the quality, legality or availability of third-party repairs, products, spare parts, claims, subsidies, vouchers or services.
Repair providers remain responsible for the quality, safety, legality and execution of their repair services. Brands, cities, municipalities, insurers and other organizations remain responsible for their own programs, eligibility rules, funding decisions, reimbursement decisions, customer promises, consumer-facing statements and legal obligations.
7. Right2Repair Compliance service
Right2Repair Compliance helps customers assess, document and improve operational right-to-repair readiness. The service may support structured checks, documentation workflows, access analysis, repair process analysis, partner network analysis, gap analysis and improvement planning.
The service is not legal advice. It does not replace advice from qualified legal counsel. FixFirst does not guarantee that use of the service will make a customer compliant with any law, regulation, standard, authority requirement, market surveillance process or customer requirement.
Customers remain solely responsible for interpreting and complying with applicable laws, including right-to-repair, ecodesign, product safety, digital product passport, data, consumer, warranty, competition, environmental, waste, reporting and sector-specific rules.
Any readiness score, checklist, classification, recommendation, report or output is an operational support tool only and must be reviewed by the customer before legal, regulatory, commercial, safety-critical or public use.
8. Accounts and users
Customers and users must provide accurate information and keep account information up to date.
Customers are responsible for:
- maintaining the confidentiality of login credentials;
- managing authorized users;
- configuring roles and permissions;
- ensuring that users comply with these Terms;
- reviewing connected integrations and data flows;
- promptly informing FixFirst of suspected unauthorized access or security incidents.
FixFirst may suspend or restrict accounts where necessary due to suspected misuse, fraud, security risk, unpaid fees, legal risk, breach of these Terms or harm to the Services.
9. Customer data and content
Customers may upload, submit or connect data, including product data, repair data, customer records, manuals, images, tickets, communications, compliance documentation, voucher or claim data, workflow data, impact data, integration data and business information.
Customers retain ownership of their content and data. Customers grant FixFirst the rights needed to host, process, store, transmit, analyze, display and use that data to provide, secure, support, maintain and improve the Services.
Customers are responsible for ensuring that they have all necessary rights, permissions and legal bases to upload, connect or process data through the Services.
FixFirst will not use customer confidential content to train third-party foundation AI models unless agreed with the customer or permitted under applicable law and the relevant data protection framework.
10. Acceptable use
Users must not:
- use the Services unlawfully;
- submit false, misleading, infringing or harmful content;
- manipulate compliance, repair, voucher, claim, sustainability or impact information;
- attempt unauthorized access to systems or data;
- circumvent security controls;
- reverse engineer restricted parts of the Services except where mandatory law allows it;
- interfere with service availability;
- introduce malware or harmful code;
- scrape, copy or extract data unlawfully;
- misuse APIs or exceed agreed usage limits;
- use the Services to harass, deceive or harm others;
- use AI features to generate unlawful, unsafe, discriminatory or misleading outputs.
FixFirst may investigate suspected violations and may cooperate with authorities where legally required or appropriate.
11. AI-assisted features
The Services may include AI-assisted features, including AI chat, AI phone assistance, diagnosis support, repair recommendations, summaries, classification, translation, workflow automation, document analysis, product identification, cost estimation, right-to-repair readiness analysis and reporting support.
AI outputs may be incomplete, outdated, inaccurate or unsuitable for a particular situation. Users must review AI outputs before relying on them.
AI outputs must not be used as the sole basis for legal, regulatory, medical, financial, safety-critical, employment, insurance, warranty, consumer-rights or high-impact decisions.
Customers are responsible for how they configure, deploy, supervise and communicate AI-assisted features to their own users, customers, employees, repair partners and consumers.
12. Third-party services and integrations
The Services may integrate with third-party tools, platforms, hosting providers, payment providers, communication tools, analytics tools, AI providers, CRM systems, automation platforms, mapping providers and other external services.
Third-party services are governed by their own terms and privacy notices. FixFirst is not responsible for third-party services, outages, errors, pricing, data practices or contractual obligations unless expressly agreed in writing.
FixFirst may suspend or modify integrations where necessary for security, availability, legal compliance or technical reasons.
13. APIs
API access may be subject to documentation, authentication rules, technical limits, rate limits, usage restrictions, security requirements and additional commercial terms.
Customers must not misuse APIs, bypass access controls, overload systems, expose credentials, or use APIs to extract data beyond the agreed scope.
FixFirst may throttle, suspend or revoke API access where necessary to protect the Services, other users, legal compliance or security.
14. Fees and payment
Certain Services require paid subscriptions, usage-based fees, setup fees, implementation fees, transaction fees, API fees, support fees or other commercial charges.
Fees, billing intervals, payment terms, renewal rules, cancellation rules and included usage are set out in the applicable order form, pricing page, invoice, online checkout or written agreement.
Unless stated otherwise, fees exclude VAT and other applicable taxes.
Late payment may result in suspension of Services, interest, collection costs or termination, subject to applicable law and the relevant agreement.
15. Trials and beta features
FixFirst may offer free trials, pilot projects, previews, beta features or experimental functions. These may be limited, changed or discontinued at any time.
Beta features are provided for evaluation and may be less reliable than generally available features. Customers should not rely on beta features for critical workflows unless expressly agreed in writing.
16. Intellectual property
FixFirst and its licensors retain all rights in the Services, including software, workflows, interfaces, designs, databases, documentation, APIs, algorithms, models, templates, reports, trademarks and branding.
Subject to these Terms and payment of applicable fees, FixFirst grants customers a limited, non-exclusive, non-transferable, revocable right to use the Services for their internal business purposes or agreed program purposes.
Customers may not copy, resell, sublicense, distribute, modify, decompile, reverse engineer or commercially exploit the Services except as expressly permitted by law or written agreement.
Feedback, suggestions or improvement ideas may be used by FixFirst without restriction or compensation, provided FixFirst does not disclose customer confidential information.
17. Confidentiality
Each party must protect the other party's confidential information using reasonable care and at least the same level of care it uses for its own comparable confidential information.
Confidential information includes non-public business, technical, financial, product, customer, security, pricing and operational information.
Confidentiality obligations do not apply to information that is public through no breach, independently developed, lawfully received from a third party, already known without confidentiality duty, or required to be disclosed by law.
18. Data protection
Processing of personal data is governed by the Privacy Policy and, where required, a data processing agreement or other data protection agreement.
Depending on the context, FixFirst may act as controller, processor, joint controller or independent controller. The applicable roles should be defined in the relevant agreement, service configuration or program documentation.
Customers are responsible for providing legally required notices to their own users, employees, repair partners, consumers and other data subjects where customer use of the Services requires such notices.
19. Security
FixFirst uses reasonable technical and organizational measures to protect the Services. No system is completely secure.
Customers are responsible for secure account administration, user permissions, secure integrations, strong passwords, device security, export controls and internal access management.
Customers must promptly notify FixFirst of suspected vulnerabilities, unauthorized access or data incidents affecting the Services.
20. Availability and support
FixFirst aims to provide reliable Services but does not guarantee uninterrupted or error-free operation unless a separate SLA expressly applies.
Availability may be affected by maintenance, upgrades, outages, cyber incidents, force majeure, third-party failures, internet issues, customer systems, integrations or events beyond FixFirst's reasonable control.
Support levels depend on the applicable plan, agreement or service package.
21. Customer obligations for programs and public-facing services
Where customers use FixFirst to operate programs, portals, white-label services, repair networks, voucher programs, partner networks, claims workflows, compliance campaigns or public-facing services, the customer is responsible for:
- program rules and eligibility;
- consumer-facing terms and notices;
- funding and reimbursement decisions;
- legal compliance of the program;
- accuracy of public statements;
- partner selection and supervision;
- tax, subsidy, procurement or public-funding obligations;
- repairer onboarding requirements;
- handling complaints and disputes with end users unless agreed otherwise.
FixFirst may provide software and operational support but does not assume customer obligations unless expressly agreed in writing.
22. Warranty disclaimer
The Services are provided with reasonable skill and care. Except as expressly stated in a written agreement, FixFirst does not guarantee that the Services will be uninterrupted, error-free, legally sufficient for all use cases, compatible with every system, or capable of achieving specific business, compliance, repair, sustainability, cost-saving, revenue or impact outcomes.
Right2Repair Compliance outputs, AI outputs, reports, estimates, scores and recommendations are support tools and do not guarantee legal compliance, authority approval, market acceptance, repair outcome, product safety, consumer satisfaction, funding eligibility or sustainability impact.
23. Liability
Nothing in these Terms limits liability for intent, gross negligence, injury to life, body or health, mandatory statutory liability, product liability, or any liability that cannot be limited under applicable law.
For slight negligence, FixFirst is liable only for breach of essential contractual obligations. In that case, liability is limited to foreseeable, typical damages.
Subject to the above, FixFirst is not liable for indirect damage, lost profits, lost revenue, lost savings, business interruption, reputational harm, loss of goodwill, loss of data where the customer failed to maintain adequate backups, third-party repair failures, third-party services, customer program failures, regulatory penalties caused by customer conduct, or customer misuse of the Services.
Where legally permissible, FixFirst's total aggregate liability under these Terms is limited to the fees paid by the customer for the affected Services during the twelve months before the event giving rise to the claim.
24. Indemnification
To the extent permitted by law, customers must indemnify FixFirst against third-party claims, losses, damages, penalties, costs and expenses arising from:
- customer misuse of the Services;
- customer breach of these Terms;
- customer content or data;
- customer programs, vouchers, claims, subsidies or public-facing services;
- repair services provided by customer or its partners;
- customer infringement of third-party rights;
- customer violation of law;
- customer's public compliance, sustainability, repairability or right-to-repair claims.
25. Suspension and termination
FixFirst may suspend or terminate access where:
- fees are overdue;
- the customer or user breaches these Terms;
- there is suspected fraud, abuse or unlawful activity;
- there is a security risk;
- continued service could harm FixFirst, users, customers or third parties;
- FixFirst is required to do so by law or authority request;
- a third-party provider, infrastructure provider or integration requirement makes continued provision impractical.
Upon termination, the customer's right to use the Services ends. Accrued payment obligations, confidentiality, liability limits, intellectual property provisions, data protection obligations and other provisions intended to survive continue to apply.
26. Export, sanctions and compliance
Customers must not use the Services in violation of applicable export control, sanctions, anti-corruption, anti-money laundering or similar laws.
Customers must not provide access to users or entities where such access is prohibited by applicable law.
27. Changes to the Services or Terms
FixFirst may update these Terms where necessary due to product changes, legal developments, security needs, commercial changes or operational requirements.
Material changes will be communicated through the website, dashboard, email or other reasonable means. Continued use after the effective date means acceptance of the updated Terms, unless mandatory law requires otherwise.
28. Governing law and venue
These Terms are governed by German law, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
For merchants, legal entities under public law and special funds under public law, the exclusive venue is Berlin, Germany, unless mandatory law provides otherwise.
Mandatory consumer protection rights remain unaffected where applicable.
29. Contact
For legal questions about these Terms, contact:
FixFirst
Email: hello@fixfirst.io