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FixFirst
FixFirst Workflow

Repair operations, your way.

The operations core that runs intake, diagnosis, parts, dispatch, repair, and return, across in-shop, field service, and partner networks.

Features by design. Start with ticketing, add the rest as you scale.

See pricing
FEATURES
103
REQUESTS
10.000+
Time saved
47% avg.
Schematic of repair operations: ticket boards, dispatch map, SLA timers, and parts inventory panels
Sebastian, Co-founder & CEO of FixFirst
Founder's note
For repair companies, FixFirst Workflow handles everything other than the actual repair itself — cost estimates, scheduling and dispatching technicians, invoicing, finding the right spare part, replying to customers, and a lot more. With AI agents in the loop, you run the whole shop and everything around it on autopilot. And if you're a manufacturer or retailer with a service partner network of hundreds or thousands of repair companies, our enterprise version equips that whole network — digitize operations, improve customer experience, reduce cost, and stay Right-to-Repair compliant.
SebastianCo-founder & CEO, FixFirst
Capabilities

What's inside

Grouped by category. Pick what you need, every module is independent.

  • Multi-channel intake (web, email, store, API)
  • Photo & serial capture
  • Auto-classification (device, defect, urgency)
  • Customer self-service portal
  • QR-coded job tags
  • Damage assessment templates

  • Mobile-first technician app
  • Step-by-step repair flows
  • Time tracking per job
  • Photo evidence & sign-off
  • Field-service routing
  • Offline mode

Features

Inside this product

Built for

Who runs on this

Repair shops

Single-shop or multi-location ops with parts and dispatch in one place.

Workshop & field service

Hybrid in-shop and on-site teams with routing and mobile sign-off.

Brands & OEMs

Run a partner network across the EU under one operating model.

Pairs with

Often used together

Endura AI

Triage, quotes, and customer replies, handled by an agent.

Platform fix1.today

White-label storefront on top of your operations core.

R2R Ready

Turn the data Workflow captures into compliance evidence.

FAQ

Quick answers

Free Build Pack · Included with every plan

Missing a feature? We'll build it, or you don't pay full price.

Tell us what's missing during onboarding. If it fits FixFirst's scope, we ship it within 30 days at no extra cost. If we can't, you get a discount on your plan until we do.

Explore pricing & create your own plan

Subject to scope review. One active build request per location.

  • You request it
    Submit any missing feature during your first 30 days.
  • 30-day build window
    In-scope requests ship free within a month.
  • Or a discount
    Out-of-scope or delayed? Your plan price drops until it lands.

See it on your data.

20 minutes. We come prepared with a working scenario for your team.

Start free