Why this matters
Stop scheduling like it's 2010
Most repair businesses still hand-place jobs on a calendar. The scheduler turns that into a guided allocation, but you keep the final say.
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Cluster · 04 features
Scheduling & dispatch
Slots, dispatch and route optimisation that respect skill and SLA.
Scheduling needs to balance customer convenience, technician skill, SLA risk and travel time. FixFirst's scheduler does all four, and lets a human override when needed.
Smart slots
Customers only see slots you can actually deliver.
Skill-matched
Jobs route to technicians with the right certification and tools.
SLA-aware
At-risk jobs auto-prioritise without you scanning a spreadsheet.
How it works
From zero to operating in four steps
- Step 01Set capacity
Per technician, per skill, per location.
- Step 02Define SLAs
Response, fix and pickup targets per job type or contract.
- Step 03Dispatch
Auto-suggest assignments; one-tap to confirm or override.
- Step 04Communicate
Customers get ETA texts; technicians get route updates.
Inside this cluster
4 features in Scheduling & dispatch
FAQ
Common questions about scheduling & dispatch
Browse other clusters
Keep exploring the platform
- AI & automation13Agents that intake, diagnose, reply and report.
- Intake & customer comms11Every channel into one tracked queue.
- Operations core13The operational core: jobs, quotes, invoices.
- Workshop flow6Scan-driven stations, kanban and SLAs.
- Field service5On-site execution, signatures and offline sync.
- Parts & inventory7Catalog, stock, finder and supplier links.
- Right-to-Repair & compliance4Right-to-Repair, ERIF and audit trails.
- Vouchers, claims & funding5Reward programs, claims and funding.
- Storefront & bookings9Public profile, booking site and embeds.
- Payments & invoicing8Quotes-to-cash, deposits and invoices.
- Integrations & developer6APIs, webhooks and 100+ connectors.
- Impact & reporting3CO₂e, materials and reporting.
- Platform & administration9Roles, locations, branding and settings.
See scheduling & dispatch on your operation
20 minutes is enough to size it on your real volume.