Solutions · Workshop repair

Keep your benches busy and your techs out of spreadsheets.

FixFirst Workflow keeps your workshop coordinator, parts manager, and bench technicians in sync, one ticket, one parts list, one customer history, from intake to dispatch.

Schematic of a workshop coordinator board with bench tickets, parts shelf, and customer history

+34%

Tickets closed per technician per week

−21%

Average bench turnaround time

10x

Better customer experience

Made for everyone

Value for every role on your team

Pick the hat you wear. We'll show you exactly what changes on Monday morning.

For workshop coordinator

Plan the bench load like a pro.

Today

Whiteboard + spreadsheet planning
Ticket-by-ticket parts hunting
No live view of bench utilisation

With FixFirst

Drag-to-plan day across benches
Parts pre-checked at intake
Live bench utilisation per location

Matching features

Workflow Workshop ops Show all in demo

What you run on FixFirst

The jobs we take off your plate

Pre-stage parts before the bench

Parts manager confirms availability and reserves stock so the technician opens the case with everything ready.

Plan the day on the board

Coordinator drags-and-drops the day's load across benches with skill, SLA, and parts awareness.

Diagnose faster with AI

Endura Diagnosis Agent suggests probable faults and required parts from photos and customer answers.

Prove SLA to your clients

Automatic SLA tracking and reporting, ready to share with enterprise clients and program owners.

Your FixFirst stack

FEATURES that ship together

Workflow

Bench scheduling, parts, ticketing

Open

Endura AI

Diagnosis & customer comms

Open

R2R Ready

SLA & compliance reporting

Open

Zircls

Voucher & warranty settlement

Open

“Parts pre-staging alone cut our average bench time by a third. The techs noticed in week one.”

Workshop coordinator, white-goods repair workshop

FAQ

Answers for this audience

Can we run a workshop and field team together?

Yes. If your operation includes on-site jobs, see the Field Service Repair solution, both run on the same Workflow core, with shared parts and customer history.

How does parts pre-staging work?

Workflow checks the parts list against stock and supplier ETAs at intake. If anything is missing, the ticket waits in 'parts pending' instead of blocking a bench.

Free Build Pack · Included with every plan

Missing a feature? We'll build it, or you don't pay full price.

Tell us what's missing during onboarding. If it fits FixFirst's scope, we ship it within 30 days at no extra cost. If we can't, you get a discount on your plan until we do.

Explore pricing & create your own plan

Subject to scope review. One active build request per location.

You request it
Submit any missing feature during your first 30 days.
30-day build window
In-scope requests ship free within a month.
Or a discount
Out-of-scope or delayed? Your plan price drops until it lands.

Ready to run repair the FixFirst way?

20 minutes is enough to size it on your real volume.