Solutions · Retailers

Repair as a margin line, not a returns line.

Customers don't want a refund, they want a working product. FixFirst lets you offer same-week repair under your brand, redirect returns into repair flows, and earn on every ticket.

Schematic of a return portal with a Repair-instead flow and a network of partner shop pins

−40%

Repair turnaround time

10x

Better customer experience

24h

Median time to first technician contact

Made for everyone

Value for every role on your team

Pick the hat you wear. We'll show you exactly what changes on Monday morning.

For returns ops manager

Convert returns into repairs, on margin.

Today

Return rate climbing every quarter
No 'repair instead' option in the flow
Reverse logistics costs eat margin

With FixFirst

'Repair instead' shown at return
−18% return rate on opted-in SKUs
+€42 margin per recovered transaction

Matching features

Platform fix1.today Workflow Show all in demo

What you run on FixFirst

The jobs we take off your plate

Offer repair at the return

fix1.today plugs into your returns flow, customers see 'Repair instead' in their return portal, with transparent pricing.

Run a curated network

Workflow connects your stores, partner shops, and field technicians on one operations core, with margin visibility per ticket.

Stay R2R-compliant

R2R Ready handles Right-to-Repair disclosures and Ecodesign reporting for the categories you carry.

Fund repair with loyalty

Issue Zircls vouchers as loyalty perks or warranty extensions, redeemable across your network.

Your FixFirst stack

FEATURES that ship together

Platform fix1.today

Branded repair storefront in your returns flow

Open

Workflow

Network operations & margin tracking

Open

Zircls

Loyalty & warranty vouchers

Open

R2R Ready

Category-level EU compliance

Open

FAQ

Answers for this audience

Do you integrate with our e-commerce platform?

Yes. Native integrations for Shopify, Salesforce Commerce, and headless via API.

Who fronts the repair cost?

You choose: customer-paid, store-credit, warranty-funded, or insurer-funded via Zircls.

Features

Built for your team

All features →

Free Build Pack · Included with every plan

Missing a feature? We'll build it, or you don't pay full price.

Tell us what's missing during onboarding. If it fits FixFirst's scope, we ship it within 30 days at no extra cost. If we can't, you get a discount on your plan until we do.

Explore pricing & create your own plan

Subject to scope review. One active build request per location.

You request it
Submit any missing feature during your first 30 days.
30-day build window
In-scope requests ship free within a month.
Or a discount
Out-of-scope or delayed? Your plan price drops until it lands.

Ready to run repair the FixFirst way?

20 minutes is enough to size it on your real volume.