High-volume bench repair with IMEI-grade traceability.
Phones and tablets are the densest repair category in Europe, short SLAs, OEM-gated parts, IMEI-bound warranty and a mail-in flow that has to track every device end-to-end. FixFirst runs the whole loop: AI intake from a photo, parts pre-order, bench dispatch, payment and customer comms in one ticket.
- OEM-gated genuine parts and authorisation flows
- IMEI / serial chain of custody for mail-in repairs
- Insurance excess collection at hand-over
- Diagnostic accuracy from a single customer photo
- Sub-24h diagnosis SLA from photo intake
- Per-device parts traceability for warranty audits
- Insurer and OEM claims posted automatically
- Voucher-funded customer pay for out-of-warranty
Ticketing, mail-in tracking and bench dispatch on one timeline.
OpenPhoto-based diagnosis and customer comms before parts are ordered.
OpenVouchers and insurer claims settled per ticket.
OpenRight-to-Repair score, repairability index and parts catalog.
OpenAdd on-site pickup or in-store collection routes if you scale.
OpenThe capabilities you'll lean on
- AI diagnostics
Symptom → likely defect → repair plan in seconds.
Learn more - Scanner & QR labels
Camera or printed labels, your choice.
Learn more - Warranty & insurance claims
One platform for warranty, guarantee, and insurance.
Learn more - Spare parts integration
Real-time supplier feeds, one-click ordering.
Learn more - Right-to-Repair workspace
Operational compliance, not legal checklists.
Learn more - Workshop flow
QR-driven stations from intake to pickup.
Learn more
Related industries
All industries →Ready to run phone & mobile repair on FixFirst?
Talk to an EU specialist or open the live demo right now.