Bench-led repair for consoles, controllers and VR.
Gaming hardware is bench-only and OEM-driven. The hard part is parts authorisation, firmware checks and routing warranty vs out-of-warranty work without losing customer comms in the middle.
- OEM authorisation for warranty parts
- Firmware version mismatch on accepted devices
- Cable / accessory exchange tracked separately
- Seasonal volume spikes (Q4 / launch windows)
- OEM claim filed at ticket close
- Branded customer status link, no phone calls
- Bench SLA holds even during launch weeks
- Trade-in & refurb pipeline shares one stock
Bench tickets, parts requests and per-OEM workflows.
OpenAuto-replies and triage for high-volume support inbox.
OpenVoucher payouts for trade-in and brand take-back.
OpenR2R + Ecodesign mapping for consoles and accessories.
OpenRarely needed, bench-only category.
OpenThe capabilities you'll lean on
- AI diagnostics
Symptom → likely defect → repair plan in seconds.
Learn more - Warranty & insurance claims
One platform for warranty, guarantee, and insurance.
Learn more - Workshop flow
QR-driven stations from intake to pickup.
Learn more - Message templates
Email, WhatsApp, SMS, in one place.
Learn more - Spare parts integration
Real-time supplier feeds, one-click ordering.
Learn more - Workflow automations
Visual flows that move tickets without your team.
Learn more
Related industries
All industries →Ready to run gaming & entertainment repair on FixFirst?
Talk to an EU specialist or open the live demo right now.