Why this matters
Built for the van and the desk
Field repair tools usually feel like back-office software shoved into a phone. FixFirst Field is designed phone-first, then expanded for desk users.
← All features
Cluster · 05 features
Field service
On-site execution: routes, signatures, photos and offline sync.
For technicians who repair in the customer's home, on the road or at a partner site. Field mode is offline-first, so a flaky basement signal never blocks a sign-off.
Offline-first
Capture signatures, photos and notes without signal, syncs when back online.
Smart routing
Daily route optimised for traffic, SLA and skill match.
Customer signature
On-device acceptance, photo proof and emailed report.
How it works
From zero to operating in four steps
- Step 01Plan the day
Dispatch assigns jobs by skill, location and SLA.
- Step 02Drive optimised
Routes recompute as jobs slip, get added or cancel.
- Step 03Execute on-site
Photos, parts used, signature, all on phone, all offline-safe.
- Step 04Auto-report
Customer gets a polished work report; office gets the invoice draft.
FAQ
Common questions about field service
Browse other clusters
Keep exploring the platform
- AI & automation13Agents that intake, diagnose, reply and report.
- Intake & customer comms11Every channel into one tracked queue.
- Operations core13The operational core: jobs, quotes, invoices.
- Workshop flow6Scan-driven stations, kanban and SLAs.
- Parts & inventory7Catalog, stock, finder and supplier links.
- Scheduling & dispatch4Slots, dispatch and route optimisation.
- Right-to-Repair & compliance4Right-to-Repair, ERIF and audit trails.
- Vouchers, claims & funding5Reward programs, claims and funding.
- Storefront & bookings9Public profile, booking site and embeds.
- Payments & invoicing8Quotes-to-cash, deposits and invoices.
- Integrations & developer6APIs, webhooks and 100+ connectors.
- Impact & reporting3CO₂e, materials and reporting.
- Platform & administration9Roles, locations, branding and settings.
See field service on your operation
20 minutes is enough to size it on your real volume.