Solutions · Workshop & field service

One platform for the workshop and the van.

FixFirst Workflow keeps your workshop coordinator and your field technicians in sync, same ticket, same parts list, same customer history, whether the job ends on the bench or at the customer's door.

Schematic split across workshop bench and field van route with a shared ticket card

92%

First-time fix rate on field jobs

−28%

Drive time per technician per week

Languages supported in the field app

Made for everyone

Value for every role on your team

Pick the hat you wear. We'll show you exactly what changes on Monday morning.

For dispatcher

Build the day in one click.

Today

Whiteboard + spreadsheet planning
Last-minute reroutes by phone
No view of parts on each van

With FixFirst

Skill + parts + SLA-aware routing
Drag-to-reroute, syncs to vans
Live parts inventory per van

Matching features

Workflow dispatch Inventory Show all in demo

What you run on FixFirst

The jobs we take off your plate

Route the day in one click

Skill-, parts-, and SLA-aware dispatch builds each technician's day across workshop and field jobs.

Diagnose before the visit

Endura Diagnosis Agent triages the job from photos and customer answers so the right parts go on the van.

Capture sign-off on site

Mobile app with offline mode, photo evidence, and customer signature, synced when the van comes back online.

Prove SLA compliance

Automatic SLA tracking and reporting, ready to share with your enterprise clients and program owners.

Your FixFirst stack

FEATURES that ship together

Workflow

Dispatch, routing, mobile field app

Open

Endura AI

Pre-visit diagnosis & customer comms

Open

R2R Ready

SLA & compliance reporting

Open

Zircls

Voucher and warranty settlement

Open

“Our techs used to leave with a printed list and call dispatch from every driveway. Now they just open the app.”

Operations Director, white-goods field-service network

FAQ

Answers for this audience

Does the mobile app work offline?

Yes. The field app caches the day's tickets, parts, and customer data, and syncs when the device is back online.

Can we route across multiple regions?

Yes. Multi-region dispatch with per-region SLAs is part of the Plus tier and above.

Features

Built for your team

All features →

Free Build Pack · Included with every plan

Missing a feature? We'll build it, or you don't pay full price.

Tell us what's missing during onboarding. If it fits FixFirst's scope, we ship it within 30 days at no extra cost. If we can't, you get a discount on your plan until we do.

Explore pricing & create your own plan

Subject to scope review. One active build request per location.

You request it
Submit any missing feature during your first 30 days.
30-day build window
In-scope requests ship free within a month.
Or a discount
Out-of-scope or delayed? Your plan price drops until it lands.

Ready to run repair the FixFirst way?

20 minutes is enough to size it on your real volume.